We respect and protect the privacy of all customers, partners and visitors. This Privacy Policy explains how we collect and use this information. You may update your personal information by logging into your iqon.tv account and updating your details by clicking your username at the top right of the page then clicking Settings.
Any information collected from subscribing, registrations, email correspondence or other means associated with the use of this website will be held in the strictest of confidence and in accordance with the Privacy Act 1988 and Privacy Amendment Act 2001 (Australia).
To add, update or have your details deleted please advise our database team at Liquid Learning Group Pty Ltd: Level 9, 80 Clarence Street, Sydney NSW 2000; Phone: +612 8239 9700; email: info@liquidlearning.com.au
iQon is a subscriber-based video streaming service that is owned and managed by Liquid Learning Group Pty Ltd. In using this service you agree to all terms of the Privacy Policy and associated Terms of Service.
As a registered iQon user (subscriber) you are granted access via log in to search and view a variety of content via a video streaming platform. This policy applies to all devices used to access the iqon.tv service.
If you are registered to use the iQon service you are a customer of its parent entity, Liquid Learning Group Pty Ltd, an Australian private company. Liquid Learning Group Pty Ltd is committed to protecting your privacy.
The references to "Personal Information" in this policy means any information from which your identity is apparent or can otherwise be determined. The information held on your profile may include:
Your name.
Your email and other address information.
Your telephone number(s).
Your billing information.
Your purchase or transaction history.
Your product preferences and requests.
Your feedback to research surveys.
Information may be collected directly from you when you provide it to us, or indirectly (automatically) as you navigate through the website. Information collected automatically may include usage details, IP addresses, time stamps and information collected through cookies, web beacons, and other analytics / tracking technologies.
Your personal information may be obtained by one or a combination of the following:
When you complete a registration or subscription (via the website or an app).
When you contact us to inquire about a product or service.
When you submit content via a web form or messenger application.
When you email or call us with an information request or ask to be added to a list.
When you are nominated to receive information about the product or service by your employer or by referral.
When you agree to contribute to receive promotional material of participate market research via survey or telephone.
When you agree to receive information about a product or service offered by Liquid Learning Group Pty Ltd.
When information is publicly available or conspicuously listed online as a point of contact.
When an implied consent relationship exists due to a supplier / contractual relationship between the company and your employer.
When you become a supplier to the company.
As you interact with our Website, we may use automatic data collection methods and monitoring technologies to collect certain information about your equipment and browsing patterns. This helps us to improve our Website and to deliver a higher quality and more personalized service, by enabling us to:
Understand audience usage patterns and preferences, allowing us to customize our Website according to your individual needs and interests.
Improve search result accuracy.
Recognize you when you return to our Website.
Record details of your visits to our Website, including location data, logs, cookies and other communication data and the resources that you use on the Website.
Analyze information about your computer and internet connection, including your IP address, operating system, and browser type.
We seek to provide visitors to our website with a smooth, efficient and personalized user experience. To do this, we use a variety of tools that tell us who is using the website and what is being viewed. The tools and technologies we use include:
1. Cookies and Web Beacons
Cookies are data files stored on your computer after you access certain websites. Cookies and flash cookies are used on an implied consent basis and are primarily to identify visitors when they return to our site, so that certain information already provided by the visitor to a site is not required to be provided again. Cookies are also used to gather data on which areas of a site are visited frequently and which are not.
Web Beacons are used in a very similar way to Cookies and generally used in combination with them. They are used to track user behavior on our site and also for monitoring user response to email campaigns. Web Beacons are graphic images that are placed on a Web site or in the template of an email. They are used to monitor the behavior of the user visiting the Web site or recipient reading the email. Web Beacons allow us to track open rates and link click throughs of emails and monitor the performance of digital marketing campaigns.
Storing data on areas of the site that are most popular allows our website administrator to better plan and enhance our website. We acknowledge that some users may wish to disable cookies. Turning off cookies will allow you to browse the site anonymously, however it will prevent access to certain areas and/or limit the functionality of the website. To find out more about Cookies and Web Beacons, visit an appropriate website (such as Cookie Central) for a detailed explanation of their use. You can control some aspects of how your usage is monitored in the settings/ preferences section of your account. Please note that changing these settings can limit certain features or functionality of the site.
2. Web Analytics
The site host and our web analytics may record your IP address to help improve the performance of our website and online services. Google Analytics is used to track the number of visitors to the site and records what pages are visited and viewing duration. This information is generally in aggregate form only and does not identify you as an individual, however we cannot guarantee that this user data will not be connected to your personal information. Analytics are primarily used to improve the functionality of the site and make for a smoother customer experience.
3. Live Agent Tracking
The website features a live chat function that enables timely customer support. This is made available while you browse the website. If you are not a current client or subscriber, you will browse the site anonymously. However, if you are a subscriber or frequent visitor, Cookies and Web Beacons may enable the agent to identify you.
4. Social Buttons and Third-party links
The site may feature social buttons to facilitate communication and information sharing. Social buttons from the likes of Twitter, Facebook, Instagram and LinkedIn allow for easy bookmarking and sharing of content via popular social media platforms. By clicking these buttons, these third-party platforms have the ability to track your behavior on our website. Liquid Learning Group Pty Ltd has no control over what information is collected via these platforms. We recommend that you review their terms of use and privacy policies prior to clicking these links or sharing information over these social media platforms.
Personal information will be used to contact you regarding your iqon.tv products and services offered by Liquid Learning Group Pty Ltd. We use information that we collect about you or that you provide to us, including any personal information:
To present our Website and its contents to you.
To provide you with information, products, or services.
To provide you with notifications and updates about your account and/or subscription, including expiration and renewal
To carry out our business obligations and enforce our rights arising from any contracts for supply, including for billing and collection.
To notify you about changes to our Website or any products or services we offer or provide through it.
To allow you to participate in interactive features on our Website.
Notify you of other products or services offered by Liquid Learning Group Pty Ltd or one of its affiliates or partners.
To fulfil any other purpose for which you provide us with your information.
Generally your personal information will not be disclosed or shared with any third party, however there are situations whereby we reserve the right to share your personal information in a secure manner in order to conduct our business. We may disclose personal or aggregate information that we collect or you provide as described in this Privacy Policy:
To enforce or apply our Terms of Service.
To our subsidiaries and affiliates as required.
To suppliers, service providers, contractors and other third parties we engage to support our business. These entities are bound by contractual obligations to maintain the confidentiality and security of the information provided to them and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, acquisition, divestiture, restructuring, dissolution, or other sale or transfer of some or all assets, whether as a going concern or as part of bankruptcy, liquidation, or other proceeding.
To fulfil the purpose or action for which you provide it. For example, if you provide us with an email address to use the referral feature of our Website, we will transmit that email, including your email address supplied, to the specified recipients.
To comply with any court order or legal process, including to respond to any government mandate, regulatory change or compliance request.
To protect the rights, interests, property, or safety of Liquid Learning Group Pty Ltd. This includes exchanging information with other companies and organizations for the purposes of fraud protection, credit management, collections or other legal proceedings.
When you register to use iqon.tv and any Liquid Learning Group Pty Ltd services your email will automatically be securely stored in the Liquid Learning Group Pty Ltd CRM system. You will receive welcome information, account information, product updates (new services and features) and other marketing related information related to iqon.tv and related Liquid Learning Group Pty Ltd products and services. You may choose to opt out of receiving emails from iqon.tv or Liquid Learning Group Pty Ltd, but if you choose to do so, you will not receive technical support requests, account updates and notifications, product updates, security updates or updates to the Terms of Services of iqon.tv as well as updates to Privacy Policy. If at any time if you forget your account information, you may log back onto iqon.tv website and click forgot login on the login area screen, a password reset link will be emailed to you with further steps to reset your account access / login information.
All data relating to the iqon.tv streaming service is securely stored in the United States. You may elect to not provide any of the above info, but you will then not be able to use iqon.tv services or certain features. Your information is stored in a secure CRM system that features the highest-level security, SSL data encryption and user authentication protocols available. The system is cloud-based, meaning that information is transmitted over the internet and hosted off-site in a data center not owned or controlled by Liquid Learning Group Pty Ltd.
Other documents that may include personal information, such as transaction records, will be stored in a secure authentication-controlled server environment.
Measures have been taken to protect your personal information from accidental loss and from unauthorized access, use, alteration, deletion and disclosure. All information that you provide to us is stored on our secure servers. Payment transactions will be encrypted using SSL technology. You accept that the safety and security of your personal data and information is also dependent on your practices. You are responsible for setting passwords of sufficient length and complexity and keeping this password confidential and secure at all times. We urge you not to share your password with anyone or leave unattended devices logged in. Please note that any information that you share in public areas such as comment fields may be viewed by any user of the Website. This may include information that enables you to be identified by other users. Be aware that the internet is not a completely secure medium of transmission. All reasonable measures have been implemented to protect your personal information, however we cannot guarantee the security of your personal information entered or transmitted to our Website. Any submission and transmission of personal information is done at your own risk. We are not responsible for circumvention of any security protocols contained on the Website.
If you wish to update your contact information or any other personal details you may do so at any time by clicking your Account profile in the top right hand corner of the website. If you require more direct assistance you can request this by contacting us at: info@liquidlearning.com.au
You may change the settings that control the methods of contact. You will have an option to unsubscribe from all contact or may select your preferred modes of contact.
In the event that Liquid learning Group Pty Ltd goes through a business transition, such as a merger, acquisition by or with another company, including partial or all assets, any personally identifiable information we have on record will likely be transferred with the transition.
If you have any questions or a complaint regarding a privacy matter, you can manage your privacy preferences within the Account Settings section of the website or by contacting us within Australian business hours on +612 8239 9700 or email info@liquidlearning.com.au.
We reserve the right to update or change any aspect of the Privacy Policy at any time. Registered subscribers who may be affected by changes will be notified by email to the primary email address specified in your account and/or through an updated notice on this website. The date the Privacy Policy was last revised is identified at the bottom of the page. You are responsible for ensuring that your contact details are kept up to date for this purpose. We encourage you to periodically revisit this privacy policy to check for any changes.